Terms of Use

Terms of Use

Effective date: June 7, 2026 · Last updated: June 11, 2026

These Terms of Use ("Terms") govern your access to and use of the ReturnScribe iOS app and the returnscribe.com website (together, the "Service"). By installing the App or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Acceptance of terms

By creating an account, connecting a mailbox, or otherwise using the Service, you accept these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of service

ReturnScribe is a native iOS application that connects to a user's email account (via read-only Gmail or Microsoft Graph OAuth) and parses purchase confirmation and subscription receipt emails to surface return windows, renewal dates, and trial-conversion warnings.

Email parsing works as follows: an on-device prefilter identifies receipt emails, and identified receipts are parsed using a cloud AI service (currently OpenAI's API) via ReturnScribe's servers, with the user's own email address redacted before transmission and subject to a per-user monthly spending cap. AI parsing is integral to the Service and cannot be disabled separately. The full data flow is described in the Privacy Policy.

3. Account responsibilities

4. Acceptable use

You agree not to:

5. Pricing and payment

ReturnScribe offers two subscription tiers, sold as auto-renewable subscriptions through the Apple App Store:

Non-USD pricing. Prices outside the United States are set by Apple's pricing tier equivalents and may vary with currency and Apple's pricing changes. Your actual price will be displayed in your local currency in the App Store purchase sheet before you confirm.

Cloud AI spending cap. ReturnScribe applies a per-user monthly cap on the cost of Cloud AI Parsing API calls attributable to your account. The cap is set so that Cloud AI Parsing usage cannot exceed your subscription's value to you in a given month; once your account reaches the cap, Cloud AI Parsing pauses for the remainder of that billing cycle; receipt emails received in the meantime are parsed after the next cycle begins. The cap is calibrated against then-current AI-provider API pricing and may be adjusted from time to time as that pricing changes; we will not change the cap in a way that materially reduces your then-current entitlements without notice as described in §13. If you are on Pro and consistently hit the cap, you may upgrade to Max at any time.

Billing, auto-renewal, and cancellation. Subscriptions are billed to your Apple ID and renew automatically at the then-current price for the same period unless you cancel at least 24 hours before the end of the current period. You can manage and cancel your subscription in Settings → [Your Name] → Subscriptions on your Apple device. Cancellation takes effect at the end of the current paid period; we do not pro-rate refunds for the unused portion of a billing period.

Refunds. All refunds are subject to Apple's refund policy at https://support.apple.com/billing. ReturnScribe does not directly process refunds for App Store purchases.

6. Third-party services

The Service integrates with third-party services (Google, Microsoft, OpenAI, Apple, Supabase, Sentry, Shippo, Cloudflare, RevenueCat). Your use of those services through ReturnScribe is also subject to those providers' own terms and privacy policies, which we link in §5 of the Privacy Policy. We are not responsible for the availability, content, or policies of third-party services.

7. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RETURNSCRIBE AND ITS SUPPLIERS DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, RETURNSCRIBE DOES NOT WARRANT THAT: (i) IT WILL DETECT, PARSE, OR CORRECTLY CLASSIFY EVERY PURCHASE-CONFIRMATION OR SUBSCRIPTION-RECEIPT EMAIL IN YOUR MAILBOX; (ii) ANY RETURN-WINDOW DEADLINE, RENEWAL DATE, TRIAL-END DATE, OR OTHER DATE OR AMOUNT IT DISPLAYS IS ACCURATE, COMPLETE, OR CURRENT, OR THAT IT MATCHES THE ACTUAL POLICY OF THE RETAILER, MERCHANT, OR SUBSCRIPTION PROVIDER (RETAILER POLICIES VARY, CHANGE FREQUENTLY, AND OFTEN INCLUDE EXCEPTIONS FOR SALE ITEMS, OPENED ITEMS, OR HOLIDAY PERIODS THAT RETURNSCRIBE CANNOT KNOW); (iii) ANY PUSH NOTIFICATION, EMAIL REMINDER, OR OTHER ALERT WILL BE DELIVERED, OR WILL BE DELIVERED ON TIME, OR WILL REACH YOU AT ALL (DELIVERY DEPENDS ON APPLE PUSH NOTIFICATION SERVICE, YOUR EMAIL PROVIDER, YOUR DEVICE SETTINGS, AND OTHER THIRD-PARTY SYSTEMS WE DO NOT CONTROL); (iv) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, FREE OF MALICIOUS CODE, OR SECURE AGAINST UNAUTHORIZED ACCESS; (v) ANY THIRD-PARTY SERVICE (INCLUDING GMAIL, MICROSOFT GRAPH, APPLE PUSH NOTIFICATION SERVICE, OPENAI, SUPABASE, SENTRY, SHIPPO, CLOUDFLARE, OR REVENUECAT) WILL BE AVAILABLE OR WILL PERFORM AS EXPECTED; OR (vi) THE AI PARSING OUTPUT WILL BE ACCURATE — AI MODELS MAY PRODUCE INCORRECT OUTPUT, MISREAD AMOUNTS OR DATES, OR MISIDENTIFY MERCHANTS.

RETURNSCRIBE IS AN INFORMATIONAL AID, NOT A GUARANTEE. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING ANY RETURN-WINDOW DEADLINE, RENEWAL DATE, OR TRIAL-END DATE AGAINST THE RETAILER'S, MERCHANT'S, OR SUBSCRIPTION PROVIDER'S OFFICIAL POLICY AND YOUR OWN ACCOUNT STATUS BEFORE TAKING (OR FAILING TO TAKE) ANY ACTION. DO NOT RELY ON RETURNSCRIBE AS YOUR SOLE OR FINAL SOURCE OF TRUTH FOR ANY DEADLINE.

NO PROFESSIONAL ADVICE. RETURNSCRIBE DOES NOT PROVIDE FINANCIAL, LEGAL, TAX, OR CONSUMER-RIGHTS ADVICE. RETURN, REFUND, AND CONSUMER-RIGHTS LAWS VARY BY JURISDICTION; CONSULT A QUALIFIED PROFESSIONAL FOR ADVICE ABOUT YOUR SPECIFIC SITUATION.

Some jurisdictions do not allow the exclusion of certain warranties, so some or all of the above disclaimers may not apply to you, in which case our liability is limited to the maximum extent permitted by law.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) No indirect damages. RETURNSCRIBE, ITS AFFILIATES, ITS OWNERS, AND ITS LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) Specific examples. Without limiting (a), and to the maximum extent permitted by law, RETURNSCRIBE WILL NOT BE LIABLE FOR: (i) any return-window deadline you missed; (ii) any subscription charge or auto-renewal that occurred or was not prevented; (iii) any notification that was delayed, undelivered, or never generated; (iv) any inaccuracy in parsed data; (v) any third-party service outage or failure; or (vi) any consequential financial loss resulting from any of the foregoing.

(c) Aggregate cap. OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) THE FEES YOU ACTUALLY PAID TO RETURNSCRIBE FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) US$50.

(d) Carve-outs. Nothing in this §8 limits or excludes liability that cannot lawfully be limited or excluded under applicable law, including (where applicable) liability for: (i) gross negligence, willful misconduct, or fraud; (ii) death or bodily injury caused by our negligence; (iii) statutory penalties under consumer-protection or privacy laws (including the CCPA/CPRA, COPPA, the FTC Act, the GDPR/UK GDPR, PIPEDA, the Australian Privacy Act, and the New Zealand Privacy Act 2020); or (iv) any other liability that cannot be limited by contract under the law of your jurisdiction of residence.

(e) Essential purpose. The limitations in this §8 apply even if any limited remedy in these Terms fails of its essential purpose.

(f) Allocation of risk. You acknowledge that the prices charged for the Service reflect this allocation of risk and that, without these limitations, we would not be able to offer the Service at these prices.

9. Indemnification

You will defend, indemnify, and hold harmless ReturnScribe, its affiliates, owners, employees, and contractors from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms or any law or regulation; (b) your misuse of the Service; (c) your violation of any third party's rights, including any retailer's, merchant's, or other user's; (d) any return-fraud or chargeback dispute involving merchandise you returned (or did not return) in reliance on the Service; or (e) any content or data you submit to or through the Service. We may, at our option, assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense. You may not settle any matter that imposes any obligation on us without our prior written consent.

10. Termination

You may stop using the Service at any time and delete your account from within the App. We may suspend or terminate your access to the Service if you materially breach these Terms, if required by law, or if continuing to provide the Service to you would expose us to legal or operational risk. Sections 7 through 9, 11, 11A, and 15 through 19 survive termination.

11. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to its conflict-of-laws principles. Subject to the arbitration agreement in §11A, the state and federal courts located in the Commonwealth of Virginia will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to personal jurisdiction in those courts.

11A. Arbitration agreement, class-action waiver, and jury-trial waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND RETURNSCRIBE TO RESOLVE MOST DISPUTES THROUGH INDIVIDUAL ARBITRATION RATHER THAN COURT, AND TO WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

(a) Informal dispute resolution. Before initiating arbitration, you and ReturnScribe agree to attempt to resolve any dispute informally for at least 60 days by sending a written notice describing the dispute and the relief sought to legal@returnscribe.com (from you) or to your account email (from us). Any applicable limitations period is tolled during the informal-resolution period.

(b) Agreement to arbitrate. Except as stated in (c) and (g), any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including their formation, interpretation, performance, or breach, and including non-contractual claims) will be resolved by binding individual arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures and the JAMS Consumer Minimum Standards (or, if JAMS is unavailable, by the American Arbitration Association under its Consumer Arbitration Rules and Mass Arbitration Supplementary Rules). The arbitrator may award only individual relief and may not award class, collective, or representative relief.

(c) Small-claims carve-out. Either party may bring an individual action in small-claims court for a dispute within that court's jurisdiction in lieu of arbitration. Either party may also seek injunctive relief in court for actual or threatened infringement, misappropriation, or violation of intellectual-property rights.

(d) Class-action waiver. YOU AND RETURNSCRIBE EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING.

(e) Jury-trial waiver. TO THE EXTENT ANY DISPUTE PROCEEDS IN COURT NOTWITHSTANDING THIS §11A, YOU AND RETURNSCRIBE EACH WAIVE ANY RIGHT TO A JURY TRIAL.

(f) Mass-arbitration / bellwether procedure. If 25 or more individual arbitration demands are filed against ReturnScribe by or with the coordination of the same counsel or coordinated counsel, asserting substantially similar claims, the demands will be treated as a Mass Arbitration. In a Mass Arbitration, counsel for each side will select up to ten cases to proceed first as a bellwether; the remaining cases will be stayed (with any applicable limitations period tolled) until the bellwether is concluded, after which the parties will engage in good-faith mediation for at least 90 days. The AAA's or JAMS's mass-arbitration fee schedules apply.

(g) 30-day opt-out. You may opt out of this §11A by sending a written opt-out notice to legal@returnscribe.com within 30 days after you first accept these Terms. The notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms. If you opt out, disputes will be resolved in the courts identified in §11.

(h) Severability. If any portion of this §11A (other than the class-action waiver in (d)) is found unenforceable, the rest will remain in force. If the class-action waiver in (d) is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and proceed in court under §11, but the remainder of the dispute will continue in arbitration.

(i) Conspicuousness and notice. YOU ACKNOWLEDGE THAT THIS §11A WAS PRESENTED TO YOU PROMINENTLY AT SIGN-UP AND THAT BY TAPPING TO CONTINUE OR BY USING THE SERVICE YOU HAVE AGREED TO IT.

12. Changes to the service

We may add, change, or remove features at any time. Material changes that reduce existing functionality will be communicated in-app where reasonably feasible.

13. Changes to these terms

We may update these Terms from time to time. Material changes will be announced in-app or by email at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

14. Force majeure

Neither party will be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, pandemic or epidemic, fire, flood, earthquake, labor disputes, internet or telecommunications outages, third-party service outages (including Apple, Google, Microsoft, OpenAI, Supabase, Sentry, Shippo, or Cloudflare), or any other event of force majeure. The affected party will use commercially reasonable efforts to resume performance as soon as practicable.

15. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or, if it cannot be so modified, severed from these Terms; the remaining provisions will continue in full force and effect.

16. Waiver and cumulative remedies

No failure or delay by either party in exercising any right under these Terms will operate as a waiver of that right, and no single or partial exercise of any right will preclude any other or further exercise. The remedies in these Terms are cumulative and not exclusive of any rights or remedies provided by law.

17. Entire agreement

These Terms, together with the Privacy Policy and any in-app disclosures we present to you, constitute the entire agreement between you and ReturnScribe with respect to the Service and supersede all prior or contemporaneous communications, proposals, and understandings. Apple's standard EULA for App Store apps (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/) also applies as a matter of Apple's distribution rules; in the event of a conflict, these Terms control to the maximum extent permitted by Apple's policies.

18. Assignment

You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent; any attempted assignment in violation of this section is void. We may assign these Terms, in whole or in part, to (a) an affiliate, (b) a successor in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, or (c) any other party with your consent (which may be deemed given by your continued use of the Service after notice).

19. Notices

Notices to ReturnScribe must be sent to legal@returnscribe.com. Notices to you may be sent to the email address associated with your account or posted in-app, and are deemed received when sent.

20. Contact

Legal inquiries: legal@returnscribe.com
General contact: info@returnscribe.com

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